Howard Tenens Logistics & Costa Coffee: a Partnership Approach

Howard Tenens has been partnering with Costa Coffee since 2011, providing warehousing and distribution services across the UK and recently supporting globally to markets including Canada, Europe, and Malaysia.

Key milestones include the integration of vending machine operations into Swindon, boosting efficiency and creating a platform for growth. In the past year, Howard Tenens introduced a dedicated customer service team, resulting in seamless operations and quick issue resolution.

Notable projects include a two-phase van efficiency improvement, achieving a 52% reduction in parcel carrier volume, a 7% improvement in delivery performance, and a 50% reduction in costs. Collaborative initiatives have strengthened the partnership, with Costa actively participating in Howard Tenens’ internal communications and charity events.

Future projects include the Costa Podio trial and international expansion in the Middle East. A cornerstone of this partnership is the mutual trust cultivated over the years.

“The work done by Howard Tenens on the network review and improvements was a perfect example of how a project should be run with the perfect outcomes.

The collaboration was exemplary with excellent levels of engagement to deliver the project.” Howard Tenens’ innovative and adaptable logistics solutions have consistently exceeded Costa’s expectations, promoting a successful and enduring partnership.