Delamode International Logistics – Customer Service Award

Delamode International Logistics is proud to submit our nomination for the Supply Chain Excellence Awards Customer Service Award.

Our dedication to exceptional customer service and a deep understanding of evolving client needs position us as industry leaders. At Delamode, customer focus is foundational.

This ethos permeates every aspect of our operations, from initial interactions to ongoing account management.

We develop tailored solutions by understanding each client’s unique needs, optimising efficiency, reducing costs, and ensuring seamless supply chain integration. Key initiatives include dedicated account teams, proactive communication through a robust client portal, and continuous investment in advanced warehouse management systems (WMS).

These efforts yield tangible results: a Net Promoter Score (NPS) above industry average, 98% on-time order fulfilment, an average client tenure of 7 years, and a 95% client satisfaction rating for responsiveness and communication. As the warehousing landscape evolves, we adapt by participating in industry events and collaborating with clients to anticipate future needs, ensuring we consistently exceed expectations. Client testimonials from Srixon, Caffeluxe Limited, Jazwares, and Ubique Group highlight our commitment to exceptional service.

We are honoured to be considered for the 2024 Customer Service Award, reflecting our unwavering dedication to client satisfaction.