Hachette UK Distribution

The dedication to a culture of continuous improvement with a goal of improving service to customers, combined with effective delivery of many projects, have given HUKD a huge competitive advantage. We have moved to number 1 in the UK book distribution market in terms of both service levels and size as a result of the programme of Continuous Improvement. As Oscar Wilde said, imitation is the sincerest form of flattery.

Our competitors have seen what we have done and have reacted, but the nearest one only goes live with a similar project in 2025, which still has to be delivered, and this still leaves them 7 years behind.