AJW Group

Year: 2024

Award: Supply Chain Excellence Awards - UK

Award Name: The Customer Service Award – Manufacturer or Brand Owner

Company: AJW Group

Commercial aircraft are in a near constant state of repair.

This is where AJW steps in as the global aviation industry’s silent supply chain partner.

Supporting over 1,000 airlines in more than 100 countries, we are one of the largest supply chain integrators of time-critical, high-value components in the world.

We repair over 120,000 aviation components annually, manage over 4,200 shipments weekly, and our inventory, comprising the latest Airbus and Boeing components and spares, exceeds US$500 million in value and over 450,000 line items, covering everything from Coffee Makers to Cockpit Instruments and Engines to Integrated Drive Generators. For over 90 years, AJW Group, a privately-owned British company based in West Sussex, UK, has been a pioneering force in transforming aviation efficiency.

Our mission is to leverage our deep domain knowledge to provide exceptional customer experiences.

Guided by our core values of Authenticity, Customer-centricity, Entrepreneurial Spirit, Growth, Impact, and Innovation, we are committed to quality and flexibility.

These values underpin our industry-leading service standards and innovative customer experience capabilities, ensuring outstanding service delivery and operational success.

Our relentless pursuit of excellence and innovation sets us apart, enabling us to exceed customer expectations and redefine industry standards in customer service.