Geekplus x SEC Group

The partnership between Geekplus and SEC Group exemplifies exceptional customer service in the warehouse automation industry.

Over the past five years, Geekplus has completed projects for over 70 retailers and 3PLs across 19 European countries, with support from expert partners like SEC Group.

In a recent project, they deployed the Tote-to-Person solution, optimizing vertical storage with seven RoboShuttle robots and 17 p40 order fulfillment robots. Customer service is central to Geekplus’s operations, emphasizing continuous service improvement and a complete closed-loop procedure for service delivery.

Their commitment includes 24/7 technical support, remote assistance, system upgrades, and field services like onsite repair and preventive maintenance.

SEC Group enhances this with extensive post-sale support, education programs, and continuous optimization.

This partnership addresses rising labor costs and the need for scalable automation, making Geekplus and SEC Group a deserving candidate for the Customer Service Award.