Wolseley UK

Wolseley is a specialist provider of plumbing, heating, cooling, and utility products to trade customers.

It has over 560 branches nationally, three centres of excellence in the utilities space, support centres in Warwick and Ripon, and three distribution centres (DCs).

The DC operation runs 24 hours a day, 5 days a week receiving stock from c.

300 suppliers, and delivers customer orders that go through the UK network daily.

The last cut-off point for next-day deliveries is 17:00, reaching branches from Penzance to Inverness by 07:00 the next day.

Wolseley’s DCs delivered a business model that fundamentally improved service level agreements with an end goal to be known as best-in-class.

The four strategic initiatives were agreed to build customer confidence, colleague culture, and operational excellence.