Vision Logistics

Year: 2023

Award: Supply Chain Excellence Awards - UK

Award Name: The Healthcare & Pharmaceutical Supply Chain Excellence Award

Company: Vision Logistics

Vision Logistics’ flagship Direct-to-Patient Delivery Service delivers vital healthcare goods into the homes of thousands of patients, every day.

Covering the whole of the UK, the service spans storage, order fulfilment, stock management, and final-mile delivery, all with a first-time delivery success rate consistently over 99.9%.

Secure and discreet, this white label service is often called ‘the best kept secret in logistics’ due to its confidentiality, with unbranded vehicles and patient data at the very top of the priority list.

Furthermore, all staff across Vision Logistics are regularly DBS checked and Caldicott trained, from the office teams to the warehouse operatives and drivers.

The service is particularly remarkable due to its demonstrably patient-first approach.

Drivers are given 10 minutes per drop to allow for increased interaction, encouraging the driver to check on the wellbeing of the person receiving their goods.

In some cases, this has included alerting emergency services to an incident on arrival, and even performing lifesaving first aid in crisis situations.

But often this is simply offering a smile and a sympathetic ear to someone who might not get to speak to anyone else that day.