Priority Freight

Year: 2024

Award: Supply Chain Excellence Awards - UK

Award Name: The Customer Service Award – Logistics Services

Company: Floresco Communications, Priority Freight

Priority Freight supports many clients within the automotive, aerospace, pharmaceuticals and events industries.

The service supports top global original equipment manufacturers (OEMs) and tier suppliers when external pressures impact the supply chain delivery. For one OEM, going the ‘extra mile’ meant Priority Freight travelling 600 miles across the UK/France border to deliver 300 semiconductors within 20 hours.

The manufacturer faced production line delays due to a shortage of chips and extensive delays at UK ports but, within one hour of enquiry, Priority Freight had completed customs papers, organised high-value insurance and had a driver onsite to collect the goods.

The rapid response, resulting in 300 semiconductor chips worth £110,000 ($140,000) being delivered safely to Le Mans, France from Birmingham, UK.

The timely delivery prevented a costly line stop at the Le Mans plant, preserving manufacturing schedules and company reputation. Examples such as this is what makes Priority Freight a leading time-critical logistics specialist.

The ability to meet and exceed customer expectations encourages brand loyalty and customer retention.