How delivering ‘true expert’ service today has helped protect our business and teams tomorrow

Year: 2024

Award: Supply Chain Excellence Awards - UK

Award Name: The Customer Service Award – Logistics Services

Company: Staci

Over the last 2 years the rate of logistics businesses failing has, according to reports, grown by over 100% YoY.

Hundreds, if not thousands of Team Members out of work, and companies with decades of history unfortunately ceasing trading.

This is not all because these companies provided bad service - the global and local economic conditions have decimated some industries and businesses.

Despite the industry wide challenges, Staci UK has achieved a staggering milestone for customer service and satisfaction with the renewal of 26 contracts throughout 2023, totalling a combined value of £50m - this is by far the highest number in Staci’s history, and most crucially helps to protect both jobs and customer service thanks to security and investment over the years ahead. How has Staci achieved this record? By being an expert, acting flexibly to support our clients through any challenges, and seeking opportunities to provide added value through additional analysis, insight and services we’ve been able to make a real difference to the success of our clients logistics and consumer experiences.