Steeper Group

Over the past two years, the Supply Chain team achieved transformative results, overcoming challenges in all areas of the supply chain.

They addressed issues in customer service, workload management, morale, and order processing through innovative initiatives and strategic planning.

Notably, they improved the management of the email inbox, leading to reduced complaints and faster response times.

The adoption of a Customer Relationship Management (CRM) system enhanced query efficiency and traceability, yielding accurate KPIs.

Restructuring working hours and enhancing communication boosted customer service and team morale.

Implementing timesheets and regular one-to-one meetings facilitated continuous improvement and employee development.

The Stores team underwent significant changes, establishing fixed storage locations, stock integrity, and standardised processes.

Their dedication to training and warehouse layout improved stock management and delivery efficiency.

Despite challenges and complexities across the global supply chain, the Procurement team introduced effective strategies, which improved stock management, supplier management, and overall supply chain efficiency.