Sam Young (Ligentia)

Sam Young started as Ligentia as an Account Executive in 2017.

He quickly demonstrated his commitment to customer service and process improvement, leading him to manage some of the company’s largest customers.

He builds strong relationships, mentors colleagues, and embraces challenges with positivity, making him a true rising star in the industry.

Sam’s dedication to understanding each customer’s unique requirements, providing tailored solutions and personalised service is impressive.

He excels in managing customer expectations during challenging situations, approaching them with honesty and a problem-solving mindset.

During the COVID-19 pandemic, he proved his value by anticipating and addressing disruptions, keeping customers informed and empowered.

Sam has had a wider impact on company operations, particularly through his proficiency in optimising customer support and communications using Zendesk.

He actively suggests process improvements and automations, streamlining tasks and enhancing team proficiency.

His leadership qualities continue to grow, taking an active role in managing various issues and supporting new team members in their roles.

Passionate about customer service and the industry, Sam’s enthusiasm for building relationships and expanding his industry knowledge sets him apart.

He is proactive, dedicated to exceptional service and an emerging leader within Ligentia and the industry as a whole.