John Lewis Partnership

Ligentia’s bespoke logistics automation solution has transformed John Lewis Partnership’s (JLP) import supply chain management.

By crafting a tailored solution, Ligentia has drastically improved processes for Notices of Arrival and document checks, resulting in substantial time savings and improved efficiency.

With a collaborative approach, a joint project team ensured seamless progress and training sessions empowered stakeholders to embrace the new system effectively.

The impact of this partnership extends well beyond efficiency gains, evident in productivity gains, personal development opportunities, and improved job satisfaction for the Import Support Team.

Plus, it has helped to foster stronger internal and external relationships.

As Amanda Parker, JLP Import Support Manager, puts it: “Ligentia’s dedication and proactive response have exceeded expectations.

They have delivered a solution that supports John Lewis’ drive for making processes lean and simplified.” This testimonial acknowledges the dedication and passion poured into this project, ushering in a new era of working methods.