CitySprint

CitySprint is the country’s largest national same-day pick-up and delivery company.

The company provides logistics solutions to various NHS Trusts, retailers, engineering companies, and e-commerce partners that need critical support to transfer time-sensitive cargo.

The company’s overall performance is built on excellent customer service with its team to deliver first point resolution whatever the query.

Within the last 12 months, it has invested heavily in training and upskilling its colleagues, integrating teams and undergoing more stringent complaint analysis, all to provide a more seamless customer service.

The company prides itself on what it sees as ‘impressive progress’ made on service levels, quality of service, customer satisfaction, and employee satisfaction, and has resulted in CitySprint achieving a competitive advantage as a logistics solution provider with fantastic customer service.